This policy applies to payments made directly for RUMBO IA commercial pilots and services unless a signed order form or contract states different terms.

Before kickoff. A customer may request cancellation before agreed work begins. If work has not started and RUMBO IA has not incurred non-refundable third-party costs specifically for that customer, the eligible payment will be returned through the original payment method.

After kickoff. Refund requests are reviewed against the written scope and the portion of work not yet performed. Completed work and committed third-party costs are not refundable except where applicable law requires otherwise.

Recurring services. RUMBO IA does not currently present an active recurring checkout on this public site. If recurring subscriptions are introduced, cancellation and renewal terms will be shown before purchase and will govern future renewals.

Payment processors and banks may have their own settlement timing. Nothing in this policy limits mandatory consumer or statutory rights that apply to a transaction.

For a refund request, contact sebastian@rumbo.verso.fans with the payment reference and the related scope or order.

Last updated: 5 October 2026.